DS ASSISTANCE

DS Assistance gives you and your DS round-the-clock support.

DS Assistance is the total support package for you and your DS. We understand that no two emergencies are the same so DS Assistance will tailor a response to your requirements. Whether it’s a road accident, technical trouble or something as common as a flat tyre, we’ve got it covered. Our experts have been trained to assess your situation accurately then respond rapidly to guarantee you have a safe and hassle-free onward journey.

00800 24 24 07 07

We’ve designed DS Assistance to give you the reassurance that as a DS driver, you’re never on your own. A phone call to DS Assistance* will minimise the inconvenience caused by a wide variety of challenging everyday situations. We will rescue you if your DS suffers a mechanical fault or any technical trouble covered under DS Warranty. And we will help with non-vehicle faults, including:
● Filling your car with the incorrect fuel (misfuelling)
● Running out of fuel
● Punctures
● Wheel changes
● Lost or stolen keys
● Keys locked in the vehicle
● Road traffic accidents

* Free call from a landline or mobile

Wherever You Are, We're By Your Side

European-wide coverage, 24 hours a day, 7 days a week guarantees support when you're abroad

We'll Get You There

Our DS Assistance expert technicians will do their utmost at the roadside to get your DS going again. If a roadside repair isn’t possible, we’ll take your car to the nearest DS Workshop or a local destination of your choice (2). We’ll also arrange onward travel for you and your passengers. The majority of car trouble happens at home. DS Assistance will help here too. If we can’t solve the problem on site, we’ll take your DS to the nearest DS Workshop

3 YEARS FREE DS ASSISTANCE

Every new DS is automatically covered by DS Assistance for three years (3)

(2) In the UK mainland or Northern Ireland. This also includes the Isle of Man and the Channel Islands, although any ferry costs must be borne by you. If you are towing a trailer or a caravan at the time, this will also be recovered, subject to certain weight and size restrictions.
(3) From the date of the first registration of your DS. Free assistance in the event of breakdown (mechanical, electrical or electronic excluding the battery), or incidents occurring within Europe, if the incident is not covered by the commercial warranty or a DS service contract. The following are not eligible for this service: long- and short-term lease cars, lease-with-option-to-buy cars, cars being used for commercial purposes. DS Assistance does not cover the cost of repairs.
(4) DS Assistance provides the following services throughout Europe: Roadside assistance and local recovery; replacement part dispatch; additional accommodation expenses, up to £65 per person for one night’s accommodation; journey continuation or return home option (up to £750 per party per trip); emergency repair costs of up to £150; urgent message relay service; vehicle recovery to the UK.

 

Always At Hand

DS Assistance will help you and your passengers to continue your journey with a hire car if necessary (5)

We will try to arrange and pay for overnight accommodation if your DS has a problem (6)

If we choose to provide alternative transport, we will pay reasonable onward travel costs (7)

(5) DS Assistance will always try enable you to continue your journey. We will try to arrange car hire, at our discretion, for up to two working days if your DS Workshop is unable to repair the vehicle within a reasonable amount of time. To qualify for this you will need to show your driving licence and comply with the terms and conditions of the vehicle hire company. These may include a minimum age for the driver and restrictions on any licence endorsements. A deposit to cover fuel may be requested. (6) Hotel choice is at the discretion of DS Assistance and assumes you're away from home when the breakdown occurs (7) The decision as to which benefit to provide under DS Onward Travel will be at the absolute discretion of DS Assistance.