DEALING WITH DS AUTOMOBILES

1.            DS  WEBSITE ROLES AND RESPONSIBILITIES

 

The website https://reservationlapremierefinance.ds7crossback.co.uk/ (“DS Website”) is the website of Citroën UK Limited trading as DS Automobiles (“DS Automobiles”), which is operated by it on its own behalf and on behalf of DS Automobiles’ Retailers (each a “Retailer”).  You may use the DS Website to configure, browse finance options available to you, receive a quotation and/or reserve a new vehicle. You are able to save any quotation provided to you through the DS Website as you go along. The DS Website, vehicle configuration tool and representative example is provided by DS Automobiles, but should you decide to save or progress any representative example/quotation, consider finance options and/or reserve a new vehicle you will have the ability to choose which Retailer you would like to deal with. 

DS Automobiles’ role is to take you through the vehicle configuration, finance configuration and assist you in building a quotation for a new vehicle, which is the stage before the online reservation process. DS Automobiles acts as the credit broker in respect of the finance agreement, and PSA Finance UK Ltd (“PSAF”) is the lender. Using the DS Website, you can choose a Retailer (“your Retailer”). In respect of a Contract Hire agreement, DS Automobiles acts as the credit broker and PSA Finance UK Ltd (“PSAF”) trading as Free2Move Lease is the lender.

 

Your Retailer’s role is also to enable you to make a reservation for a new vehicle if you wish.  Your reservation will include a finance configuration, based on one of your Retailer’s finance packages (as detailed in section 8, below). Your Retailer acts as the credit broker in respect of the finance agreement, and PSA Finance UK Ltd (“PSAF”) trading as PSA Finance UK Ltd is the lender.

The online reservation process is the only way by which you can reserve, configure and/or finance any new vehicle identified in section 2, below. If you do not wish to continue using the online process at any time, please speak to one of the advisors at your Retailer who may help you through the online reservation process.

 

2.            DS AUTOMOBILES’ VEHICLES

 

The vehicles available to reserve through the DS Website are those specific models of vehicles in respect of which a reservation facility is provided on the DS Website whether from DS Automobiles’ current manufacturable range or as identified as a vehicle to be added to the DS Automobiles manufacturable range, and may be built to order according to your configuration. 

The images of the vehicles and the size and dimension icons and indicators on the DS Website are for illustrative purposes only. Although DS Automobiles has made every effort to display the sizes and colours of DS Automobiles’ vehicles, accessories and trim accurately, DS Automobiles cannot guarantee that any PC, laptop, tablet or phone will display the sizes or colours accurately to reflect the actual size or colour of the vehicles. Your new vehicle may vary slightly from those images.

The images of the vehicles may not include all the exterior options made available to you via the vehicle configurator for your new vehicle. If you require further information in respect of such exterior options, please contact DS Automobiles.

If your configured vehicle includes DS ConnectedCAM (being DS Automobiles’ on-board webcam technology) terms and conditions of use will apply. Please contact your Retailer for further details or to discuss this functionality.

 

3.            RESERVATION PROCESS

 

You may reserve your configured vehicle or a saved quotation via the DS Website, by clicking on the reservation button,  after payment of a reservation fee – see section 4 below. If you reserve a vehicle on the DS Website you are not making an offer to purchase a vehicle.

 

Your Retailer’s acceptance of your vehicle reservation will take place once your Retailer has confirmed it when meeting with you at your Retailer appointment (as referred to in Section 4, below). If your Retailer is unable to accept your reservation, your Retailer will inform you, and facilitate the refund of your reservation fee. This might be because the vehicle is out of stock, DS Automobiles or your Retailer has identified an error in the price or description of the vehicle or for any other reason.

 

We will assign a personal reference to your reservation which will be included in the email sent to you confirming that your Retailer accepts your reservation. It will help if you can tell your Retailer, as applicable, your reservation number whenever you contact your Retailer about your reservation.

 

Please note by submitting a reservation on the DS Website you are not submitting an order for or offering to purchase a vehicle from your Retailer, and your Retailer’s acceptance of your reservation does not form a contract for the sale and purchase of a vehicle between you and your Retailer. If you wish to order your reserved vehicle you will need to book an appointment to visit your Retailer, where you Retailer will be happy to progress your reservation (as described in Sections 4 and 5, below).

 

4.            RESERVATION FEE

 

Where you reserve a vehicle through the DS Website your Retailer will ask you to pay a refundable reservation fee of £2,000 in full and cleared funds. This will be returned to you in full, whether you decide to order the reserved vehicle or not.  

Any card payment that your Retailer takes from you via the DS Website will be directed through a secure portal and your card details will not be stored by your Retailer or DS Automobiles. Any refund (of the reservation fee or that you may otherwise be owed) will be made via the same secure payment portal and to the same card that you used to pay with. If your card has been cancelled, expired or has otherwise changed, please inform us immediately. If you fail to do this and a refund is made to your original card, you may need to coordinate with your bank or your payment services provider to obtain your refund.

Any refund (of the reservation fee or that you may otherwise be owed) will be made to the same card that you used to pay with. Your refund of your reservation fee will be made within 28 days of the date you order your new vehicle or cancel your reservation.

Please note that the Retailer will only accept payment via UK credit or debit card. Your Retailer will not accept payment via pre-paid cards any other payment methods including but not limited to Apple Pay and/or PayPal. You confirm that you are authorised to use the payment method that you provide to make payment. DS Automobiles, and/or your card issuer, may carry out security checking to confirm that this is the case. DS Automobiles will not pay interest on your reservation fee, in any circumstances.

Subject to the exact configuration of your new vehicle, if you go on to successfully order your new vehicle, the timing for delivery of your new vehicle will be allocated chronologically, based on the date you reserved your vehicle. The date you reserve your new vehicle will be used to progress any subsequent order for that vehicle submitted by you to your chosen Retailer, following the process set out in Sections 4 and 5, below.

 

5.            AFTER YOU HAVE MADE YOUR RESERVATION

 

If you successfully reserve a vehicle on the DS Website, you will receive an email confirming receipt of your reservation and you will be contacted to book an appointment at your Retailer to discuss your reservation after October 2017.

 

Appointments are subject to availability at your Retailer.  If you are unable to attend your appointment, please let your Retailer know.  Appointments can be cancelled either in person at your Retailer or by calling 0800 988 1105. 

 

If you have reserved a vehicle or saved a DS quotation on the DS Website please bring your personal reference with you to your appointment. You must keep your personal reference secure and must not share it with any other person.

 

6.            ORDERING A NEW DS

 

At your appointment with your Retailer, you may order your reserved vehicle by submitting an order form to your Retailer. By ordering a vehicle, you are making an offer to enter into your chosen finance package, subject to the finance terms and conditions set out in Section 8 below, the terms of your finance agreement, as updated from time to time subject to these terms and conditions, your Retailer’s new vehicle order form and associated documentation, as updated from time to time.

 

Your ability to submit an order for your new vehicle is subject to status, eligibility and credit checks, which will be discussed with you at your Retailer appointment.

 

If you are successfully able to submit an order for a new vehicle, you will receive an email confirming receipt of your order.

 

Please note that any vehicles ordered from your Retailer are for delivery in the UK only.

 

7.            DS WEBSITE PRICING

 

When you configure a vehicle through the DS Website, you will be provided with information about the price of your vehicle at different stages of your online journey. 

At the start of your journey, the price displayed against your selected vehicle will always be based on the Manufacturer’s Recommended Retail Price without current DS offers applied if any. We refer to this as the “OTR price”.

When you visit a Retailer, a Retailer may offer a further contribution or discount to the OTR price, so the price presented to you at your Retailer will be different from the price set out in your reservation summary and/or the price displayed at the start of or throughout your online journey.

The price that you actually pay for your new vehicle will only ever be the OTR price or less.

8.            RETAILER FINANCE PACKAGES

 

Elect 3 Personal Contract Purchase

 

Elect 3 is a finance solution designed to allow you to change your DS every two or three years with monthly payments structured to meet your budget. An initial deposit is paid of between 0% and 40% of the vehicle price, followed by fixed monthly payments over a term of 36 months. DS will agree with you an estimated annual mileage band, between 6,000 and 30,000. This will determine the Guaranteed Future Value (GFV) of your vehicle so that at the end of the agreement you just choose one of the following options:

1. Make the optional final payment and become the proud owner of your car

2. Return the car to us with nothing more to pay*

3. Part exchange it for a new DS car, using any equity as a deposit in a new Elect 3 agreement

 

 *subject to any arrears, damage charge/excess mileage charges.

 

Your Elect 3 package will also include payment waiver, where we will waive up to 6 monthly instalments if you are made redundant through no fault of your own.

 

Citroen UK Limited trading as DS Automobiles is acting as a credit broker not a lender. We will introduce you to PSA Finance UK Limited who is the lender. Finance provided by and written quotations available on request from PSA Finance UK Limited, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. Subject to status. Over 18’s only. Excess mileage charges will apply if you exceed the agreed annual mileage. A guarantee may be required. Terms and Conditions apply.

 

The quotations available on the DS Website are not guaranteed, are for illustrative purposes only and may be withdrawn or amended without notice prior to an order being made. All quotations available on the DS Website are subject to status at the time you place your order for your new vehicle during your appointment with your Retailer. As such, your quotation at the time your new vehicle is available to order and/or the time you actually submit your order may differ from the quotation available to you on the DS Website and/or at the time you place your new vehicle reservation.

 

Contract Hire

 

Contract Hire for DS can be tailored to suit different organisations for low, fixed cost solutions with added tax benefits.  Contract Hire offers are for business users only and only for vehicles ordered between October 2017 and March 2018.

 

Why choose  Contract Hire for DS?

 •           Manage your costs and your cash flow

Contract Hire offers a low initial outlay and fixed monthly rentals (Road Fund Licence and Citroën Assistance included as standard).

•           Hassle-free

We dispose of your vehicles for you at the end of your vehicle finance agreement – you simply call us and we will come and collect them.

•           Save money

Offset your monthly rentals against taxable profits and recover the VAT on those rentals.*

•           More choice

Tailor your vehicle finance plan to suit your business finances. Your contract can include:

              - Terms and mileage

             - Maintenance cover

             - A relief vehicle (in the contract)

 * Only if VAT registered

 

An advance rental will be required (equal to 3 or 6 months’ rentals). Contract Hire rentals include: delivery to dealership, DS Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the contract. Guarantees may be required . Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Finance provided by and written quotations available on request from PSA Finance UK Limited trading as Free2Move Lease , Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. Free2Move Lease reserves the right to amend any of the rentals quoted without notice. All rentals are subject to VAT.

The quotations available on the DS Website are not guaranteed. All quotations available on the DS Website are subject to status at the time you place your order for your new vehicle during your appointment with your Retailer. As such, your quotation at the time your new vehicle is available to order and/or the time you actually submit your order may differ from the quotation available to you on the DS Website and/or at the time you place your new vehicle reservation.

 

9.            PRIVACY POLICY

 

Click here for DS Automobiles’ privacy policy which sets out the use which may be made of any personal data you enter into the DS Website.

 

10.          ACCEPTABLE USE AND SECURITY

 

You agree that you will only access the DS Website for the purposes set out in these terms and conditions, and DS Automobiles’ (http://www.dsautomobiles.co.uk/legal) and any applicable terms and conditions of the Retailer. You may only use the DS Website for lawful purposes.

 

Secure Payments

 

Where you make any payment online in connection with any reservation, your payment details will be transferred direct to DS Automobiles’ third party provider payment portal (or any equivalent replacement from time to time) on a protocol for a secure communication.

 

Saved Quotations

 

You may wish to save your vehicle and/or finance configurations and/or quotations and update/or change your personal details. To access these saved quotations and/or your personal details on the DS Website you will need to follow the link provided to you via email or visit your chosen Retailer.

 

Your saved quotations will be available for you to reserve from the date you save your vehicle and/or finance configurations until March 2018.

 

11.          CHANGES TO YOUR RESERVATION

 

If you wish to make a change to your vehicle, or change your chosen Retailer, after making your reservation please contact DS Automobiles on 0800 988 1105.  Please note that if you wish to change your chosen Retailer we may need to cancel your reservation and ask you to submit a new reservation making reference to your newly chosen Retailer.

 

12.          CANCELLATION OF YOUR RESERVATION

 

Please read the following text carefully.

 

If you change your mind about a reservation for a vehicle that you have placed online, you can cancel your reservation at any time. Please contact DS Automobiles on 0800 988 1105 as soon as you change your mind. You will not be charged for the vehicle and any money that you have paid by way of reservation fee will be refunded.

 

13.          OUR LIABILITY TO YOU

 

If we do not comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching any term or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract is made, both DS Automobiles and you know it might happen, for example, if you discuss it with DS Automobiles and/or your Retailer before you place your reservation.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your consumer rights in relation to the vehicle.

Unless as set out in your relevant finance quotation, vehicles available to reserve on the DS Website are for domestic and private use only. If you use any vehicle reserved via the DS Website for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

14.          HOW DS AUTOMOBILES WILL CONTACT YOU AND HOW YOU CAN CONTACT DS AUTOMOBILES

 

DS Automobiles’ sub-contractors and your Retailer and their sub-contractors work with DS Automobiles to provide the DS Website and online customer journey to you. As such, you may be contacted by its sub-contractors, on DS Automobiles’ and/or your Retailer’s behalf and at all times in accordance with our privacy policy, in order for DS Automobiles and/or your Retailer to assist you, in accordance with these terms and conditions.

Where you place a reservation via the DS Website, telephone agents will be available during the hours of 8.30am and 10.00 pm on weekdays and 9.00am to 10.00pm on Saturdays and Sundays (excluding bank holidays) and telephone agents will be available during the hours of 8.30am and 7.00 pm on weekdays and 9.00am to 5.00pm on Saturdays and Sundays (excluding bank holidays) to assist you with any questions or comments about the vehicles, finance packages or reserving your vehicle.  Please note that these services may be provided by DS Automobiles’ sub-contractors. You are also able to raise queries or questions via the live chat facility on the DS Website. If you have a query or complaint about the DS Website in in respect of any aspect of the journey  please contact our customer care centre at DS Contact Centre, DS Automobiles, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND.

Any queries or complaints that relate solely to your finance agreement should be addressed in the first instance to PSAF. The complaints processes for PSAF will be clearly set out in the paperwork provided to you by your Retailer. 

 

15.          OTHER TERMS

 

DS Automobiles may transfer its rights and obligations under these terms to another organisation.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if DS Automobiles delay in enforcing these terms and conditions, DS Automobiles can still enforce them later. If DS Automobiles does not insist immediately that you do anything you are required to do under these terms, or if DS Automobiles delay in taking steps against you in respect of your breach of any of these terms, that will not mean that you do not have to do those things and it will not prevent DS Automobiles taking steps against you at a later date.

Any changes DS Automobiles may make to these terms and conditions in the future will be posted on this page. The new terms and conditions may be displayed on-screen and you may be required to read and accept them to continue your use of the DS Website.

These terms and conditions are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

 

16.          ALTERNATIVE DISPUTE RESOLUTION

 

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how DS Automobiles, Retailer or PSAF have handled any complaint, you may want to contact the alternative dispute resolution providers DS Automobiles and Retailer use.

You can refer a dispute to Motor Ombudsman Limited (“Motor Ombudsman”).  Further details can be found at https://www.themotorombudsman.org/ or alternatively you may wish to contact their advice line on 0800 692 0825.  Where the dispute relates to any financial services, then you can refer it to the Financial Ombudsman Service (“FOS”).  Further details can be found at http://www.financial-ombudsman.org.uk/ or if you prefer to speak to someone you can call 0300 123 9123 or 0800 023 4567. Neither Motor Ombudsman nor the FOS will charge you for referring a dispute and if you are not satisfied with the outcome you can still bring legal proceedings.

In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.