OUR RETAILERS ARE OPEN. Post the recent Government announcenment, we’re pleased to confirm that our retailers are now open*.

We have a suite of services and actions in place to ensure that buying a new car remains a pleasurable and safe experience for you.

*limited to participating retailers in England & Northern Ireland only.

FIND OUT MORE

Covid-19 Update

ALWAYS AT YOUR SERVICE
ALWAYS AT A SAFE DISTANCE

Post the recent Government announcement, we’re pleased to confirm that our retailers in England & Northern Ireland are now open. Our retailers in Scotland and Wales will follow Government advice and we’ll keep you updated when we know more.

 

We have a suite of services and actions in place to ensure that buying a new DS remains a pleasurable and safe experience for you. To find out more, please Click Here

 

The below FAQ’s remain relevant for customers in Scotland and Wales. If you’re based in England or Northern Ireland, please contact your local retailer who will be able to assist with all queries.

 

 

Alain Descat

Managing Director - DS Automobiles UK

COVID 19 - FAQ’s

We acknowledge that you’ll no doubt have lots of questions in these unprecedented times. We hope therefore that the FAQ’s and answers below help provide you with a quick answer.

 

If though the information below does not provide the answers that you’re looking for, please contact us. We’ll endeavour to contact you as soon as possible, but please accept our apologies for any delays that may occur in our reply.

Take care of yourself and your loved ones.

COVID-19 FAQS - New Car Sales

COVID-19 FAQS - Motability

COVID-19 FAQs - Aftersales

COVID-19 FAQs - Used Cars

COVID-19 FAQs - Fleet

NEW CAR SALES

I have a new car on order, what will happen with my delivery?

 

Our intention is to fully support the Government efforts to control the spread of the virus. In order to comply with the latest ‘Stay Alert > Control the Virus > Save Lives’ policy our physical showrooms across the UK will remain temporarily closed for the moment. However, to ensure we can reopen safely when Government guidance allows, we have introduced a number of protective measures to safeguard the wellbeing of our customers.  A demonstration of these measures can be seen in the following video.

 

 

 

In the meantime, here at DS we are committed to keeping you mobile, safely and responsibly, with our new mobility promise:

- Convenience – Buy online with free home delivery, or new click and collect option*

- Confidence - Strict hygiene practices conducted by all staff

- Support – New & Used Vehicle Finance options available to suit your needs

- Peace of mind – Flexible finance is available on Servicing, Maintenance Repairs and even Accessories

 

Our Retailers are now contacting all customers that are currently awaiting delivery of a new or used vehicle , to discuss and agree in advance appropriate and compliant delivery arrangements including free home delivery and new click and collect options*

*restricted to participating retailers in England only.

 

I am interested in ordering a new car, how can I order if the Retailer is no longer open?

 

Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with the reservation of both new and pre-owned vehicles. On this website, you can browse our complete vehicle range at leisure and design your very own DS.

 

What are the delivery timescales for new vehicles in light of the Coronavirus?

 

In light of the Government’s latest instructions, all of our Retailer sales departments for both new and used cars will be temporarily closed until the end of the shutdown period. Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car.

 

If my new vehicle order is late in being delivered with this affect the price and tax, and if so, how?

 

The purchase price of your vehicle will remain unchanged. However, if the vehicle is registered after the 31st March 2020, it may be subject to an increase in Vehicle Excise Duty. Your retailer will discuss fully all aspects of your order prior to delivery to confirm if there are any changes in terms due to the delay.

 

My current lease is due to expire, what do I need to do?

 

Although our physical showrooms are closed, you can make contact with us via the form here

If you are a PSA Finance Customer, more information can be found on the PSA Finance website here.

 

I have a question about my finance agreement, who should I contact?

 

For any questions relating to your finance agreement, please contact your finance provider directly.

If you are a PSA Finance or Free2Move Lease Customer, please visit the PSA Finance website here

or the Free2Move Lease website here.

 

I am in financial difficulty as a result of the Coronavirus Pandemic, what should I do?

 

For any questions relating to your finance payments, please contact your finance provider directly.

If you are a PSA Finance or Free2Move Lease Customer, please visit the PSA Finance website here or the Free2Move Lease website here.

 

I have a product question, (e.g. how do I work the sat nav) who should I speak to for advice?

 

Please put your query on the Contact Us form here, and we’ll come back to you.

MOTABILITY

If you have a question about your Motability lease, please visit the Motability website which has a comprehensive FAQ section here.

AFTERSALES

Work is due on my vehicle, can I visit the Retailer, or should I delay the booking?

 

Where feasible and permitted in accordance with Government instructions, a number of DS workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required.  If you are not a key worker and your vehicle is due any service, maintenance or repair work, please contact your local Retailer who will be able to advise on the best course of action.  Please visit the link here to find your nearest Retailer.

 

Where is my nearest DS Aftersales Retailer that is open:

 

Please visit the link here, to find your nearest DS Retailer.

 

What measures are being taken to limit the spread of the virus and ensure the health of customers / staff?

 

Please be reassured that our DS workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all customers and employees.  To help with social distancing, we ask you to adhere to the agreed drop off & collection times, which will help us to ensure you can maintain a safe distance from our staff & other customers.

 

 

 

 

My MOT is due, can this work still be carried out? 

 

If your MOT is due to expire before the 30th March 2020, you should book your vehicle in for an MOT at your local DS Retailer.

 

If your MOT is due to expire on or after 30th March 2020, your MOT will automatically receive a 6-month MOT exemption, as detailed here, on the Government website.

 

It is however important that you keep your vehicle safe to drive and if you need any help checking your vehicle, please contact your local DS Retailer.

 

My service is due, can this work still be carried out? 

 

In light of the recent Government instruction’s DS will increase the Service Schedule tolerance by up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in accordance with the original service schedule. Please ensure you contact your local DS Retailer to arrange for it to be serviced within the increased Service interval tolerance.

From 1st September, the normal service tolerance of 2 months / 1800 miles will apply.

 

What happens if I need warranty work to be completed, but I am not able to visit the Retailer?

 

In light of the recent Government instructions, we have increased the warranty period tolerance by 6 months to cover manufacturing defects identified within the contractual warranty period. These repairs will be covered under warranty up to 3 years and 6 month from registration. Please ensure you contact your local DS Retailer when they re-open to arrange for it to be worked on under warranty within the tolerance period.

From 1st September, the extended warranty tolerance will be removed and the standard 36 month contractual warranty period will apply.

 

Will my warranty be affected if I do not get my service / repair done?

 

In light of the recent Government instructions, we will extend the Service Schedule by up to 3 months / 1800 miles.  Providing you meet this extended service schedule your warranty is not affected.

From 1st September, the normal service tolerance of 2 months / 1800 miles will apply.

 

I am due to take delivery of my New DS, I am unable to use the vehicle and I will lose a proportion of the warranty.

 

For all new vehicles delivered during the lockdown period where no extended Warranty contract has been obtained, the Contractual Warranty start date will be revised to the end of 1st September 2020.

 

How can I get my car to you?

 

If you have an emergency situation of you are a key worker you can either drop the vehicle off at a pre agreed date & time & arrange its collection at a later date or in some circumstances our Retailers may be able to offer a delivery & collection service depending on driver availability.

 

Will you clean my car if it’s been with you?

 

We are offering a reduced level of service, so a full valet may not be available at all Retailers, however our Retailers will ensure your vehicle is protected whilst it is in our care & full Personal Protection Equipment will be made available to both you & your vehicle.

 

Will a courtesy car be made available for me when work is being carried out on my vehicle?

 

If you need mobility whilst your car is being worked on a courtesy car may be arranged for you by a Retailer. However, due to the current customer demand for this, there is an extended lead time for this service. Please confirm you need a courtesy car when booking your appointment.

 

My service contract has expired / is due to expire, what should I do?

 

If you have a DS Service Plan, we will extend the Service Schedule to up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in line with the original service schedule. Please ensure you contact your local DS Retailer when they re-open to arrange for it to be serviced within these extended Service intervals.

 

I have a question on my Service Contract, who should I speak to?

 

Please contact the Service Contract Administrator, which is detailed on your Service Contract if you have any specific questions.

 

Can I drive my vehicle if work is required on it or a warning light has appeared on my car, but I cannot get it booked in with the repairer?

 

This will depending on what work is required on the vehicle.  Please contact your local DS Retailer.

 

Are there any delays to parts supply?

 

The supply chain remains in place to ensure our Parts are delivered where they are needed.

This is operating at a reduced level, but it is our intention that we will not incur additional lead times for most orders. If your vehicle is less than 7 years old, your Retailer may be able to provide a mobility solution, in cases where the part is delayed.

 

I need to take my vehicle in for diagnosis but I’m concerned about face to face contact?

 

Please be reassured that our workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all customers and employees. To help with social distancing, we ask you to adhere to the agreed drop off & collection times, which will help us to ensure you can maintain a safe distance from our staff & other customers.

 

Is the breakdown service I have with you still available?

 

If your vehicle has DS Assistance, this will be available 24 hours a day unless the Government instructions mandate that this is not possible. DS UK use the RAC for premium breakdown service.  Please refer to this website to see how they are responding to COVID-19.

 

My vehicle has a recall, what should I do?

 

If your vehicle requires a safety related rework. Please contact your nearest open DS Retailer with your registration number at hand & they can advise you on the best course of action.

 

How can I care for my DS?

 

During these challenging times, it’s important that we follow government guidelines and remain home as much as possible.  As a result, we completely understand that you won’t be enjoying your DS as often as usual – in fact we want you to use it less.

During this period of inactivity, we have some simple tips to ensure that your DS is maintained in optimum condition for when you’re ready to use it again:

- Check and maintain fluid levels under the bonnet as indicated in the handbook.

- Start your vehicle at least once a week to keep the battery charged and power up the vehicle’s electrical systems.  If feasible, please leave it running for a couple of minutes – up to 10 minutes maximum.

- Check the tyre pressure and maintain them at the pressures stated on the label located on the vehicle (refer to your handbook for the location)

- Finally clean your DS regularly with particular emphasis on the removal of any external deposits or bird droppings from the paintwork to prevent damage (refer to the handbook for more information). 

- We also encourage a thorough cleaning of the interior of your vehicle with a particular focus on all touchpoints within the car.

 

USED CARS

Are you still selling used cars?

 

Whilst our showrooms are temporarily closed, we remain digitally open to serve and assist you with the reservation of both new and pre-owned vehicles.

 

Can I still collect the used car I have bought?

 

In light of the Government’s latest instructions, all of our Retailer sales departments for both new and used cars will be temporarily closed until the end of the shutdown period.  Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car.

 

What about my current car you have agreed to take as part-exchange?

 

In light of the Government’s latest instructions, all of our Retailer sales departments for both new and used cars will be temporarily closed until the end of the shutdown period.  Our Retailers will be contacting all customers that are currently expecting delivery of a new or used car.

NATIONAL FLEET CUSTOMERS

FLEET SALES: The DS Fleet account management team continue to be available (albeit working at home) and will look to support our National Fleet (50+ vehicle) customers. For Fleet managers and Fleet management teams, please contact your Corporate Sales Manager or Leasing and Rental Manager. For business car users, please contact your company/leaser fleet support team for guidance.  


ESSENTIAL SERVICES: If you are an 'Essential service' organisation (as defined by UK Government guidance), are utilising DS vehicles and you have operational issues with the vehicle, we want to help. If you are a fleet manager/downtime team and cannot find support through your normal aftersales channels, please contact PSAfleet@mpsa.com and we will assist. If you are a vehicle end user, you will need to contact your organisation’s fleet management team for guidance.