ALWAYS AT YOUR SERVICE
At DS Automobiles, the health and well-being of our customers, retailers and colleagues is our number one priority. DS Automobiles and our network of retailers will continue to respond to the latest guidance and advice from the UK Government to support their efforts to control the spread of the virus.
With different COVID-19 restrictions now being implemented across the UK nations, please see the table below for a summary status of DS UK retailers by home nation. In addition, we would recommend that you check the COVID-19 restrictions in your home country.
|AFTERSALES WORKSHOPS||NEW VEHICLE SHOWROOMS||NEW VEHICLE CLICK & COLLECT||NEW VEHICLE HOME DELIVERY|
|ENGLAND||Open for essential maintenance & MOT from 5th Nov – 2nd Dec||Closed from 5th Nov – 2nd Dec||Participating Retailers||Participating Retailers|
|WALES||Open||Open||Participating Retailers||Participating Retailers|
|SCOTLAND||Open||Open||Participating Retailers||Participating Retailers|
|NORTHERN IRELAND||Open||Open||Participating Retailers||Participating Retailers|
In addition to the above, we continue to operate our DS Virtual Showroom service. Open 7 days a week from 12pm-8pm our team are available via the Virtual Showroom to provide live product demonstrations of our vehicles and are also on hand to answer your questions about DS. To access this service, simply click here.
Further details regarding specific UK country COVID-19 restrictions are summarised below:-
The English Government’s COVID-19 lockdown restrictions will apply from Thursday 5th November at 0.00am. Therefore, DS retailer showrooms that are located in England will temporarily close for the four-week lockdown, but sales staff can still be contacted via telephone or email. DS retailers’ workshops in England will remain open to cater for essential maintenance & MOT.
The Welsh Government’s ‘firebreak’ local coronavirus restrictions apply from 6pm Friday, 23rd October. Our DS retailer showroom in Cardiff will temporarily close for the two-week ‘firebreak’, but sales staff can still be contacted via telephone or email. Our retailer workshops in Cardiff will remain open to cater for essential maintenance & MOT.
Scotland’s new COVID restrictions came into effect on Monday 2nd November. The regional system has five levels with varying regional restrictions. Currently all local authorities are within levels 1 – 3 but this is of course a fluid situation. Please visit https://www.gov.scot/check-local-covid-level/ to confirm the level your area is categorised as.
Currently all DS retailers in Scotland remain open.
A circuit-breaker lockdown was introduced on 16th October and will run for up to four weeks.
DS retailers remain open.
Whether you wish to visit one of our retailers, or are subject to national restrictions at the current time, DS Automobiles and our retail network are here to help with our mobility promise:
- Convenience – Our virtual showroom is open 12-8pm each day of the week where our team are available to give full product demonstrations and answer all your questions. We are offering a click and collect test drive and vehicle collection service.*
- Confidence - Strict hygiene practices conducted by all staff
- Support – Flexible finance options available on New & Used Vehicles and Aftersales, including Servicing, Maintenance, Repairs and even Accessories.
To ensure you can visit our retailers with confidence, videos demonstrating our protective measures, put in place to safeguard the well-being of both our customers and teams are available below:
Ensuring your safety in our showrooms
When you visit a DS retailer you can be assured that we are ready to welcome you warmly and safely, working to strict social distancing and hygiene measures in line with latest government guidelines.
What measures have we taken to limit the spread of the virus and ensure the health of customers / staff?
Please be reassured that our DS workshops nationwide are focused on providing the highest levels of sanitisation and distancing to protect all customers and employees. To help with social distancing, we ask you to adhere to the agreed drop off & collections times, which will help us to ensure you can maintain a safe distance from our staff & other customers.