MyDS & Connected Services
Make your life easier, your drive smarter and make the most of your trip
Discover the benefits of connected services
Enhanced security and anti-theft protection
- Greater convenience for an easier life
- Travel stress-free, save time and keep costs in check
- Seamless maintenance tracking for greater peace of mind
- Intuitive connectivity for multiple entertainment sources
Our packs included in your purchase
Three years of exclusive services are included with the purchase of your DS car with the CONNECT PLUS PACK and 10 years with the CONNECT ONE PACK.
Availability of some services depends on engine type and any options selected.(i) For all purchases of a new DS vehicle ordered since 1 July 2023 – See legal notice below.
AVAILABLE AT PURCHASE:
CONNECT ONE PACK
Included for 10 years from subscription, with any purchase of a new DS vehicle.
CONNECT PLUS PACK:
Included for three years from subscription, with any purchase of a new DS vehicle, from the date on the manufacturer's warranty. CONNECT ONE et :
Discover our main features
CONNECTED NAVIGATION
YOUR PERSONAL ASSISTANT
REMOTE CONTROL
ASSISTANCE & SECURITY
DIGITAL SERVICE RECORD
ON-DEMAND SERVICES
MyDS mobile app
Remote control for your experience. The mobile app gives you access to various services, such as your call centre, in-car documentation and brand information. It also offers access to connected services. Plan your trips in advance, check your vehicle's range, manage your after-sales appointments or just find your vehicle… Everything is there at your fingertips. Download the MyDS app: > For iOS:
Free2move Charge app
Easy charging whenever and wherever you are. Whether in the city or on the road, the Free2move Charge app and charging card give you access to a vast, constantly expanding network, with more than 128,000 charging points in France and over 900,000 across Europe. Download the Free2move Charge app : > For iOS
e-ROUTES by Free2move Charge
Planning a trip is the start of a new adventure. If you're driving an electric vehicle, you deserve total peace of mind. The distance you can cover before needing to charge will no longer be a limitation. Explore e-ROUTES, the new mobile app created to enhance your driving experience. Download the E-Routes app: > For iOS
Connected services tutorials & FAQs
Check out our series of instructional videos (video tutorials) to help you make the most of your vehicle and its services, via the dedicated app.
Visit our FAQs section to find answers to all your questions.
Discover our range of vehicles
Connect Plus Pack
Rediscover driving pleasure with no limits
Legal notice
For new connected vehicles ordered since 3 July 2023, DS Automobiles is offering a bundle of connected services with the Connect ONE and Connect PLUS packs, in addition to other à la carte services. Customers with existing orders for a connected vehicle made prior to 3 July 2023 should check the availability of connected services and the subscription terms for their connected vehicle in the DS Automobiles service store. We recommend entering the Vehicle Identification Number (VIN) in the DS Automobiles service store, to check, activate or subscribe to eligible offers. Click here for more information.
DS Automobiles would like to inform its new customers that for vehicles with a warranty starting on or since 1 July 2025, the connected services included in the Connect ONE and Connect PLUS packs are set to evolve to ensure an improved user experience and adaptation to market challenges. These changes may include additions, updates or changes to the connected services included in the packs.
Customers may wish to regularly check the general terms and conditions of use, available on the brand's connected services portal, to keep up to date on changes.
If a major change is made, the relevant users will be contacted. Customers who received their vehicle prior to 1 July 2025 will be notified of their rights and of opportunities to migrate to the updated packs.
If you have any questions or need any assistance, please contact DS customer services via the usual channels.
CONNECTED NAVIGATION
Seamless, intuitive, secure driving with in-car digital services
AUGMENTED NAVIGATION
Access real-time maps with connected navigation. The TomTom GPS system provides information on traffic (roadworks, accidents, jams, etc.), dangerous areas (speed cameras) and weather forecasts, suggesting optimised routes for a more stress-free journey. You can also get easy access to petrol and electric charging stations with fuel and electricity prices. And above all, don’t take your eyes off the wheel; give instructions via voice recognition to stay safe at all times.
PLAN YOUR TRIPS
Keep your time and journeys in check by planning in advance. Take advantage of the Trip Planner and Send2Nav feature to send your destination to your car's screen. You can also benefit from key information (speed, fuel consumption, braking, acceleration, etc.) throughout your journeys, for a clear, personalised view of your driving habits. Stay efficient at all times!
*Only available on 100% electric versions with Connected Navigation
BUILT-IN EV ROUTING FOR OPTIMISED JOURNEYS
Plan your journeys as precisely as possible using the EV Routing in-car solution. You'll receive an itinerary that includes stops and the time needed to charge your vehicle, as well as details of each charging point, all the while taking into account your vehicle's range and traffic data. EV Routing adapts according to changing conditions (diversions or traffic), to ensure you can benefit from the best possible optimisation of your journeys.
E-ROUTES BY FREE2MOVE CHARGE
Thanks to e-ROUTES, you'll never run out of charge. e-ROUTES chooses the most efficient and fastest route for you. Plan your journey via the e-ROUTES application on your smartphone or view your route and how long it will take directly on the car's central screen, taking into account charging stops and your real-time consumption.
*Only available on 100% electric versions.
EV TRIP PLANNER
Plan your journeys from your smartphone with MyDS just by estimating the range you need at the end of your journey, preview your stops at charging points and your travel time calculated according to the requirement you have specified in the app. Save time by sending the route to your first stop straight to your DS infotainment system.
*Only available on 100% electric versions
DS IRIS SYSTEM & CHATGPT: Your travel companion
Already highly intuitive and responsive, the DS IRIS SYSTEM now includes SoundHound & Cerence Artificial intelligence powered by the ChatGPT API(i). Your DS therefore has an innovative function for you to explore a whole new relationship with your vehicle, providing you with a travel companion to make your journeys even safer and more enjoyable.
GEOFENCING FUNCTION (for Plug-in-Hybrid vehicles only)
Keep up to date in real time via your satnav, on whether you are about to enter an Ultra Low Emission Zone (ULEZ) or Low Emission Zone (LEZ). If you have a petrol or diesel vehicle, you can avoid the restricted zone and can enter the zone in 100% electric mode if you have a plug-in hybrid vehicle.
CONTROL YOUR DS WHEREVER YOU ARE
Discover the power of remote connected services
REMOTE CONTROL, RIGHT FROM YOUR SMARTPHONE
With the MyDS app, you can:
- Lock and unlock your doors remotely
- Turn on the lights to find your car
- Sound the horn in an emergency or to find your vehicle in a crowded area. Perfect for busy car parks or when you don’t have your keys to hand.
UNCOMPROMISING TEMPERATURE CONTROL, EVEN WHILE CHARGING
Comfort that welcomes you, even before you get in. Cool the cabin in summer and heat it in winter, all without draining your battery if you're plugged into an electric charging station. Your comfort, always a priority!
PLAN YOUR TRIPS
From your MyDS app, keep up to date with your electric or hybrid car’s status: check your battery’s range and state of charge, schedule your car’s charging at a specific time, the day(s) you choose. Available on our plug-in hybrid and 100% electric models.
BATTERY PRE-CONDITIONING
The "Battery Pre-Conditioning" feature helps reduce charging time in cold weather by preheating the battery just before stopping at a public charging point. The function will be automatically linked to the built-in EV Routing navigation system.
Purchase and installation of the physical alarm in your DS vehicle are not included in the Connect PLUS Pack – the physical alarm must be selected when ordering the vehicle. Not available as an accessory offer.
ASSISTANCE & SECURITY
REAL-TIME LOCATION & EMERGENCY ASSISTANCE
Connected services improve your vehicle’s security by enabling real-time vehicle location and rapid assistance in case of theft or breakdown. Access to call centres (e-call/b-call) ensures help is just a button away. In case of a serious accident, the system can automatically call for help – even if you are unconscious – thanks to the e-call emergency service.
CONNECTED ALARM (i) Not available as an accessory.
Purchase and installation of the physical alarm system in your DS car not included in the Connect PLUS Pack – the physical alarm must be selected when ordering the vehicle. Not available as an accessory.
REMOTE MONITORING & ALERTS
Stay connected to your vehicle at all times with remote services. Check the status of your doors remotely with remote control, and your battery life with e-remote control. With the connected alarm, receive instant alerts in case of an attempted break-in or if your vehicle is moved, for peace of mind wherever you are.
DRIVER ASSISTANCE & SAFETY TIPS
Connected services also offer driver assistance and preventative advice, including for electric vehicles. You can also receive alerts about road hazards with your connected navigation, such as accidents or extreme weather conditions, to help you make safer driving decisions.
MONITOR, PLAN, EXTEND
MONITOR YOUR VEHICLE STATUS IN REAL TIME
Thanks to connected services, you have a clear, instant view of your vehicle's condition: engine, tyres, battery and more: everything stays under control. As soon as a fault is detected, you receive an alert so you can take quick action and avoid costly breakdowns.
ANTICIPATE BREAKDOWNS WITH PREDICTIVE ANALYTICS
Don't let minor issues turn into major repairs. Our predictive analytics tools identify early signs of failure or parts that need replacing. You receive alerts in advance for proactive and stress-free maintenance, via notifications built into the vehicle, or as push notifications via your app (vehicle health alerts).
FULL HISTORY AT YOUR FINGERTIPS
Each service call is automatically recorded on invoices, to provide a detailed history of the vehicle's maintenance and performance. Mechanics can then better understand trends and make informed decisions, plus potential buyers can better assess the vehicle's value. A well-maintained vehicle with a clear and verifiable history is one that's easier to trust.
PERSONALISED TIPS FOR BETTER JOURNEYS
Take advantage of the “Tip of the Day” during your journeys by going to the e-Coaching main page on your DS IRIS SYSTEM. Access personalised tips grouped into six categories to optimise your driving, protect your battery, make sure the cabin is at a comfortable temperature and control your vehicle's range.
DS IRIS SYSTEM & CHATGPT
YOUR TRAVEL COMPANION
Already highly intuitive and responsive, DS IRIS SYSTEM now includes SoundHound & Cerence Artificial intelligence powered by the ChatGPT API(i) The feature by DS Automobiles uses the power of Generative Artificial Intelligence with SoundHound and Cerence's Chat AI platform – depending on DS model – which integrates several knowledge domains, combined with the most cutting-edge large language models such as the ChatGPT API to deliver more timely and comprehensive responses than the previous DS IRIS Voice Recognition System. ChatGPT is built into the DS IRIS System thanks to the SoundHound and Cerence audio and voice recognition system – depending on DS model. As an Artificial Intelligence language model, it is developed to generate human-like responses based on deep learning. However, as a new and developing technology, its answers or information may not be entirely accurate, appropriate or objective. As with any other virtual assistant, we recommend you not to rely solely on the information provided and to avoid sharing private information. Please see the terms and conditions.
Your DS now has an innovative function for you to explore a whole new relationship with your vehicle, providing you with a travel companion to make your journeys even safer and more enjoyable.
This service is offered as part of the Connect PLUS Pack included in the price of your vehicle for three years. Discover our packs on the Connected Services Page by clicking here, and find out how to activate them easily on the DS Services Store website by clicking here.
For vehicles fitted with DS IRIS SYSTEM with connected navigation and voice recognition activated before 3 July 2023, sign up to ChatGPT as an additional service on DS Services Store by clicking here.
Take advantage of ChatGPT(i) knowledge and ask for its help to add information and anecdotes to your trips. History, geography, literature, food and drink, and much more. Challenge it and it'll become your best travelling companion!
With the evolution of the voice assistant, you now have access to the latest information.
Get started with ChatGPT
Enhance your in-car DS experience with information and tips from IRIS: thanks to Artificial intelligence from SoundHound or Cerence (depending on DS model) powered by the ChatGPT API built into the DS IRIS SYSTEM, your car becomes a veritable travel companion, for stress-free, enjoyable journeys.
To activate it, just say “OK IRIS” and ask it questions directly. A few examples:
- OK Iris, what is there to visit in Milan this time of year?
- Tell me about Leonardo da Vinci. Where was he born, where is he buried, etc. (without having to repeat the context each time).
- What are the opening and closing times of the Louvre in Paris?
- What wine would you recommend with melon and ham as a starter this evening?
- Suggest games for my children to play in the car.
- How much distance should be kept between cars on French motorways?
- Tell my son a story about dragons, princesses, witches and a boy called Tony.
Ask any question that comes to mind during your journey, with total peace of mind and without ever having to take your eyes off the road or fiddle with the screen. If the answer doesn't live up to your expectations, don't hesitate to rephrase your question using different words or to ask it to complete the answer… DS IRIS adapts to you.
TUTORIALS
WHAT IS CHATGPT?
ChatGPT is conversational artificial intelligence (AI), which can answer questions instantly and tailor its responses to your replies.
What are the benefits of this new travel companion?
With ChatGPT, discover a whole new relationship with your car!
Entertain yourself and ask for details about the town you’re visiting,
discover the history behind a landmark you’re passing,
entertain your kids with stories or quizzes…
HINTS & TIPS FOR YOUR QUESTIONS
1. Use action verbs.
“OK IRIS, explain what/how…”
“OK IRIS, tell me the history of…”
“OK IRIS, talk to me about…”
“OK IRIS, what do you know about…”
2. Be precise: give names, cities, dates, etc.
3. Be concise; get straight to the point!
4. Keep your voice natural.
IRIS memorises the previous question, so don’t wait before replying!
5. Ask for short answers.
6. If the answer is incomplete, feel free to ask again or rephrase your question. Don’t hesitate to pick it up on its responses and feel free to ask it for more details if you need them.
7. Don’t hesitate to contradict it if you don’t agree! The more you use the voice assistant, the better you’ll learn to communicate with each other!
All conversations remain private.
The world of DS on your smartphone
Daily support
Before your journey: make life easier by locating your car. During your journey: track your trip and fuel consumption. MyDS will notify you when your next scheduled service is due.* *Assuming your smartphone is connected and has navigation functionality.
After your journey: an assistant dedicated to making life simpler by guiding you on foot from your DS to your final destination.
User manual
All there is to know about your DS car
Instant access to all your vehicle’s technical data through the MyDS App. Whether that’s functionality or how best to service and maintain your DS, everything’s right there.
DS video tutorials
Take full advantage of everything your DS can offer
Just got your DS and looking for help or information on its equipment? Discover how your car's various functions work with the instruction videos (video tutorials). Find any information you need on the car and operating its equipment.
RANGE INFORMATION
See the current state of charge or estimated remaining range. Quickly see your car's state of charge and its pre-set temperature.
PROGRAMME CHARGING
While your car is charging, see the speed and its forecast charging time. You can also set your charging time to benefit from off-peak tariffs.
TEMPERATURE PRE-SET
The cockpit temperature pre-set controls allow you to programme heating or cooling your car. Designed for your comfort, this function is available whether the car is plugged in or not.
PLAN YOUR TRIP AND ENJOY YOUR JOURNEY
Prepare your journey from on your smartphone through MyDS app with EV Trip Planner* included in the Connected Navigation Pack and follow your navigation step by step, even during battery charging stops. Choose your next destination and send it to your DS infotainment system using the Send2Nav function from MyDS app.Throughout your journey, you can also benefit from real-time traffic updates, energy consumption, the level of the vehicle's battery and various charging points available nearby.
*Only available on DS 3 CROSSBACK E-TENSE and DS 3 E-TENSE versions.
E-REMOTE CONTROL TUTORIALS FOR ELECTRIFIED VEHICLES
E-REMOTE CONTROL ACTIVATION
E-REMOTE CONTROLE-REMOTE CONTROL
E-ROUTES APP
Charging, dining, breaks... forget the details of your journey and focus on what matters most. The e-Routes app takes care of your itinerary, so you can focus on comfort above all else.
Have you just purchased your vehicle and are you looking for help or information on its equipment? Discover all of our video tutorials by clicking below.
E-ROUTES BY FREE2MOVE CHARGE
BUILT-IN SMART NAVIGATION
The app optimises journeys by taking into account your electric vehicle's range, available charging stations, traffic and the distance to be covered.
PERSONALISED RANGE CALCULATION
The system adjusts energy consumption in real time according to driving style and lets you create specific profiles (bike rack, trailer, etc.) for more precise estimates of charging needs.
ENHANCED USER EXPERIENCE
Charging times can now be customised, the map interface has been improved with live traffic display and a consumption estimate remains available even if you lose connection. The system now estimates energy consumption to maintain consistency in calculations on your planned route.
INTEGRATION OF FREE2MOVE CHARGE APP DATA
Easily find the Free2move Charge charging stations you usually use at home and easily manage your charging without having to create new accounts with new electricity suppliers each time.
ON-DEMAND SERVICES
As well as the services included in your Connect One and Connect Plus Packs, you have the option to activate – for one year or for the vehicle’s entire lifetime – two services you can then use as needed.
STEERING WHEEL
Our new “Heated Steering Wheel” feature offers you exceptional comfort. With this ON DEMAND pack for the Heated Steering Wheel function, we’ve created a new level of in-car convenience for your journeys.
Enjoy improved well-being in cold weather thanks to the Heated Steering Wheel function: on frosty mornings or during long winter drives, warm your hands by simply tapping a button on the vehicle’s screen.
ADVANCED TRACTION CONTROL
Navigate challenging terrain with confidence with Advanced Traction Control, to enhance vehicle stability on icy roads, on uneven trails or in adverse weather conditions.
Our On Demand feature provides optimal safety and performance for all your journeys. Three modes are available for the best performance: Snow, Mud and Sand modes.
For new connected vehicles ordered since 3 July 2023, DS Automobiles is offering a bundle of connected services with the Connect ONE and Connect PLUS packs, in addition to other à la carte services. Customers with existing orders for a connected vehicle made prior to 3 July 2023 should check the availability of connected services and the subscription terms for their connected vehicle in the DS Automobiles service store. We recommend entering the Vehicle Identification Number (VIN) in the DS Automobiles service store, to check, activate or subscribe to eligible offers. Click here for more information.
DS Automobiles would like to inform its new customers that for vehicles with a warranty starting on or since 1 July 2025, the connected services included in the Connect ONE and Connect PLUS packs are set to evolve to ensure an improved user experience and adaptation to market challenges. These changes may include additions, updates or changes to the connected services included in the packs.
Customers may wish to regularly check the general terms and conditions of use, available on the brand's connected services portal, to keep up to date on changes.
If a major change is made, the relevant users will be contacted.
If you have any questions or need any assistance, please contact DS customer services via the usual channels.