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FREQUENTLY ASKED QUESTIONS

Find the answers to all your Electric Car queries here

Which vehicles in your range are electrified?

DS is full committed to electrification and every vehicle we launch from 2019 onwards will have a choice of drivetrain: internal combustion engine, and either a full electric or plug in hybrid.  From 2025, we’ll take this to the next level and step away from conventional combustion engines, launching only electrified vehicles.

 

Currently available are:

DS 3 CROSSBACK E-TENSE: a battery electric vehicle

DS 7 CROSSBACK E-TENSE 4X4: a plug in hybrid

What do you do for the environment?

We are fully committed to reducing the environmental impact of our business. This is not restricted to only reducing the CO2 and NOX output of the vehicles we sell – but stretches to the full life cycle of those vehicles and components, and our wider business operations, including our offices and production plants. Our parent company Groupe PSA has a very wide ranging scope of activity in this space: from carbon sink projects, to the circular economy of vehicle parts, to using connected car technology to launch innovative electric car sharing schemes (for example Free2Move Paris).

 

Full detail can be found in our comprehensive Corporate Social Responsibility policy on our group website: https://www.groupe-psa.com/en/automotive-group/responsibility/

What if electric isn’t right for me?

Our strategy is to offer customer choice: it’s all about what is the right vehicle solution depending on an individual drivers needs and usage cycle. So we offer a choice of petrol, diesel and electrified option on the same car. This means that you don’t have to compromise on the size or style of vehicle you want in order to be more environmentally focused, and can select the drivetrain which works best for you.

While we are committed to bringing electric vehicles to the mainstream, we continue to invest in research and development of all different types of fuel sources, so we can be sure to always have the best solutions available to meet our customer’s needs.

What is the cost of charging an electric vehicle?

This is fully dependent on where you charge and the cost of your electricity.  Some public chargepoints are completely free, others have variable charges.  Most customer’s install a chargepoint at their home.

Electricity is priced by kWh (kilowatt hour) - so for a full battery charge you multiply the price per kWh by the capacity of the battery (in the same way today you would multiply the price per gallon, by the fuel tank capacity.

 

Average UK electricity cost (according to google) is 12.5p per kWh
Our new electric vehicles have a 50kW battery
So a full charge would cost 12.5p x 50 = £6.25. 
If you then drive the WLTP range of 217 miles, this equates to 2.8p per mile.

 

Many energy companies are now offering ‘electric vehicle tariffs’ where charging at certain times is cheaper.  We make this easy for you to manage – from either the vehicle or your MYDS app, you can programme the vehicle to start charging at a time convenient to you.  So plug in when you get home, but tell the car to not start drawing power until your off-peak rate kicks in!

How can I get a chargepoint?

Our charging partner is Pod Point, so they can assist with installing a chargepoint at your home. They are fully approved under the government Homecharge scheme, so if you have off street parking, you can usually benefit from grant funding of £500 towards the cost of this. 

For more details, visit: https://pod-point.com/products/homecharge

What if I don’t have a driveway or garage? How can I charge my vehicle?

If you do not have off street parking at your property then you cannot currently benefit from the governments Homecharge grant scheme, but there are still ways to charge your vehicle.

 

Workplace: the government also offers grants to workplaces installing charging points, so see if your company is interested in this.  Our charging partner is Pod Point, so they can assist with your workplace needs, and can advise on the government workplace grant funding.  Find more information here: https://pod-point.com/solutions/business/workplace-charging

 

Public: there is a vast network of publically available chargepoints across the country – and many of them are completely free to use.  You can see details of all chargepoints available, and find out what’s in your area here: www.zap-map.com

 

On Street Residential: central government has funding available to local councils for them to provide charging points for residents who have to park on the street.  Some London boroughs have introduced lamppost charging already, and many other councils are working on solutions.  Ask your council what’s going on in your local area.

What if something goes wrong? Aren’t batteries expensive to replace?

We understand that customer are worried about the costs of batteries – so that’s why we provide an exceptionally long traction battery warranty! For the first 8 years or 100,000 miles your battery will be covered by a manufacturer’s warranty, subject to our standard Ts&Cs, such as having your vehicle serviced at the right time. The warranty stays with the vehicle – so is fully transferable to a new owner, therefore also helping with the resale value and confidence a second owner can have in the vehicle.

 

The costs of batteries has also decreased very significantly over the past 8 years, and will continue to do so. This is partly due to reducing costs of raw materials as electric vehicle become more popular and volume increases, but also because ‘second life’ uses of batteries mean they don’t just need to be recycled (at cost to the manufacturer) but can be repurposed for uses such energy storage.

Does battery performance degrade with age?

Some battery degradation is expected, however this is minimal. From a warranty perspective, we cover the vehicle to 70% of its original capacity over 8 years. This is significantly better that the UK government Plug In Grant requirement of 70% over 5 years, so shows clear confidence in our battery performance and longevity. Battery reconditioning is also an evolving area, where faulty cells can be replaced rather than a battery being scrapped. 

I heard about battery rental. Can I rent a battery?

No – DS do not offer battery rental. The battery is included in the price of the vehicle, but you can have the full confidence of an 8 year, 100,000 miles warranty.

Can EVs tow?

No, our electric vehicles cannot tow

What is the cost of an EV compared to a conventional vehicle?

Electric vehicles are more expensive to buy initially, however the running costs are much lower, and there are tax benefits and other incentives - so for many usage cycles this balances out over the period of ownership of the volume. We therefore encourage all customers to assess the Total Cost of Ownership of vehicles, rather than initial purchase price.

What plugs do you use?

For full information, see our Charging page…

But in summary:

Our new generation electric vehicles are equipped with CCS (Combined Charging System) sockets, so they can be charged from a standard Type 2 chargepoint, a domestic plug socket, or a public rapid charger. 

Our plug-in hybrids have Type 2 sockets – as they don’t need to be rapid charged.

Why are there different plugs on different cars?

Different continents have different charging standards, and many of the first EVs brought into the UK came from Asia and adopted the Japanese standards, known as Type 1 and CHAdeMO. There are gradually being phased out in Europe, as most manufacturers selling cars here now adopt the European standard sockets called Type 2 and CCS. 

As domestic plugs differ between countries, the domestic charging cables sold as accessories are different depending on the country.