As you would expect, DS Automobiles is more than happy to comply with, and subscribes to the Motor Industry Codes of Practice, designed to make the Motor Industry fair for all customers.
As you’ll see below, the Codes cover important rules about selling new cars, as well as guidelines for services and repairs.
From time to time there may be instances when you, our customer, are not satisfied with either the product or service that we have provided. In this instance we would always like you to talk to us directly so that we can try to rectify this.
Whilst we are clearly committed to a high quality of customer service there may be times when we are not able to resolve a dispute. In this unlikely event we would refer you to an ADR provider, either The Motor Ombudsman or the Financial Ombudsman Service (FOS), depending on the nature of the dispute. ADR is explained below.