DS Automobiles

Terms and Conditions

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1. Car Retail Offers

a. ‘On the Road’ Prices
On the road prices include VAT, delivery to retailer including number plates, Government First Registration Fee and 12 months' graduated vehicle excise duty. Participating retailer contribution or DS Reward has been deducted where applicable. All offers are subject to stock availability, from participating Retailers. 

b. Official Government Fuel Consumption Figures (Range)
Urban Cycle, Extra Urban, Combined (litres per 100km/mpg) & CO2 emissions (g/km); Highest: DS 5 THP 210 S&S 6-speed manual: Urban 8.0/35.3, Extra Urban 5.2/54.3, Combined 6.2/45.6, CO2 144g/km. Lowest: DS 3  BlueHDi 100 S&S manual: Urban 3.8/74.3, Extra Urban 3.2/88.3, Combined 3.4/83.1, CO2: 87g. Fuel consumption figures quoted on this site are achieved under official EU test conditions. Intended as a guide for comparative purposes only. Figures may not be reflected in actual on-the-road driving conditions. 

c. Warranty
3 years' warranty is only on new cars sourced from Citroën U.K. Limited (trading as DS Automobiles) . 2 years' unlimited mileage manufacturer's warranty and 3rd year retailer provided warranty, up to a 3 year total of 60,000 miles.

d. Finance
Finance offers apply to qualifying new vehicles ordered and delivered between 01/07-30/09/18. Offers available to qualifying retail customers excluding Free2Move Lease.  3 years’ 0% APR Conditional Sale with 10% minimum deposit available on DS 3 models. 4 years’ 0% APR Conditional Sale with minimum 20% deposit available on DS3 and DS 7 CROSSBACK models. 3 years’ Low Cost Elect 3 3.9% APR available on DS 3 models. 3 years’ Low Cost Elect 3 4.9% APR available DS 7 CROSSBACK models. Finance offers apply to UK Mainland only. All DS Elect 3 products quoted with compulsory DS Assistance. Terms and conditions apply. Finance subject to status. Guarantees may be required. Over 18s only. Elect 3 examples based on 6,000 miles per annum. Excess mileage charges will apply if you exceed the agreed annual mileage. Written quotations available on request from, and finance provided by, PSA Finance UK Ltd, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. Citroën U.K. Limited (trading as DS Automobiles)  is acting as a credit broker and is not a lender
 

e. Contract Hire Rates 
An advance rental will be required (equal to 3 months’ rentals). Contract Hire rentals include: delivery to dealership, DS Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the contract. Offers for business users only for qualifying vehicles ordered between 01/07-30/09/18 and delivered by 30/09/18. You will not own the vehicle. Terms and conditions apply. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Written quotations available on request from, and finance provided by, PSA Finance UK Ltd, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. All rentals are subject to VAT. PSA Finance UK Ltd reserves the right to amend any of the rentals quoted without notice.
 Citroën U.K. Limited (trading as DS Automobiles)  is acting as a credit broker and is not a lender 
DS 7 CROSSBACK complimentary servicing and maintenance - click here to view terms 

f. Finance

Lease An advance rental will be required (equal to 3 months’ rentals). Finance Lease rentals include: delivery to dealership, DS Roadside Assistance, Government Vehicle Excise Duty, Government First Registration Fee for the period of the primary contract. Offers for business users only for qualifying vehicles ordered between 01/07-30/09/18 and delivered by 30/09/18. You will not own the vehicle. Terms and conditions apply. Finance subject to status. Guarantees may be required. Over 18s only. Written quotations available on request from, and finance provided by, PSA Finance UK, Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. All rentals are subject to VAT. PSA Finance UK reserves the right to amend any of the rentals quoted without notice. Citroën U.K. Limited (trading as DS Automobiles)  is acting as a credit broker and is not a lender.

g. Elect 4 Personal Finance Lease
Elect 4 Personal finance lease applies to qualifying new vehicles ordered and delivered between 01/07-30/09/18. One initial bulk advance rental will be required. Excess mileage charges may apply if the agreed annual mileage is exceeded. DS contribution on selected models only. Payment of the optional final rental extends the rental term (this does not transfer title of the vehicle) & requires an annual rental equivalent to one months' rental. Based on a 36 month contract with an agreed 6,000 miles per annum for DS 3, DS 3 Cabrio, and 8,000 miles per annum for DS 4 and DS 5 models, and 10,000 miles for DS 7 CROSSBACK. All rentals inclusive of VAT. You will not own the vehicle. Terms and conditions apply. Finance subject to status. Over 18s only. Written quotations available on request from, and finance provided by, PSA Finance UK Ltd, Quadrant House, Princess Way, Redhill RH1 1QA. Citroën U.K. Limited (trading as DS Automobiles)  is acting as a credit broker and is not a lender

Elect 4 rate break down:  
DS 3 PureTech 82 manual Chic from £159 per month with a customer advance rental of £3,538.23  plus a DS contribution of £500

DS 3 THP 210 S&S 6-speed manual Performance Black from £359 per month with a customer advance rental of £3,927.05

DS 3 Cabrio BlueHDi 100 S&S manual Chic from £269 per month with a customer advance rental of £4,229.24 plus a DS contribution of £1,000 
DS 3 Cabrio THP 210 S&S 6-speed manual Performance Black from £409 per month with a customer advance rental of £4,742.77
DS 4 PureTech 130 S&S 6-speed manual Elegance from £299 per month with a customer advance rental of £3,537.65, plus a DS contribution of £2,400
DS 4 BlueHDi 180 S&S EAT6 auto Prestige from £455 per month with a customer advance rental of £4,159.82, plus a DS contribution of £2,400
DS 4 CROSSBACK PureTech 130 S&S 6-speed manual from £329 per month with a customer advance rental of £4,233.12, plus a DS contribution of £2,400
DS 4 CROSSBACK Terre Rouge BlueHDi 180 EAT6 auto from £489 per month with a customer advance rental of £4,335.90, plus a DS contribution of £2,400
DS 5 BlueHDi 120 S&S 6-speed manual Elegance from £419 per month with a customer advance rental of £5,411.41, plus a DS contribution of £1,750
DS 5 BlueHDi 180 EAT6 auto Prestige from £499 per month with a customer advance rental of £7,424.07, plus a DS contribution of £1,750
DS 7 CROSSBACK Elegance BlueHDi 130 manual from £289 per month with a customer advance rental of £6,762.48, plus a DS contribution of £400
DS 7 CROSSBACK Ultra Prestige Elegance BlueHDi 130 manual from £489 per month with a customer advance rental of £7,102.56, plus a DS contribution of £2,000 

h. DS SimplyDrive - Personal Contract Purchase
DS SimplyDrive applies to qualifying new vehicles ordered and delivered between 01/07 - 30/09/18 or until such time as they may be withdrawn by DS at its complete discretion.
 DS Insurance are trading styles of PSA Finance UK Ltd, a company registered in England and Wales under company registration number 01024322 having its registered office at Quadrant House, Princess Way, Redhill, Surrey, RH1 1QA. PSA Finance UK Ltd is authorised and regulated by the Financial Conduct Authority. Finance subject to status. Terms and conditions apply. A guarantee may be required. Excess mileage charge may apply. A deposit may be required. DS SimplyDrive, minimum age 21, 25 on selected models, maximum age 75. Policyholder must have a minimum of 2 years NCD to use on the vehicle. All drivers must meet eligibility criteria including minimum 2 years’ full UK licence, driving convictions/claims limits. Excess mileage charge may apply. For DS SimplyDrive Telematics minimum age 18, maximum age 75. Drivers are required to install the Telematics Box & consent to Data capture & transmission to qualify for insurance. All drivers must hold a full UK licence & meet eligibility criteria including limits on driving convictions & claims. Insurance subject to cancellation if you receive four warnings for poor driving.  The costs of insurance, servicing and Roadside Assistance are included within the monthly cost of DS SimplyDrive but are provided on a monthly pay-as-you-go basis and can be cancelled at any time without penalty or affecting the remainder of the DS SimplyDrive contract. Excess mileage charge may apply. 3 years motor insurance is provided and underwritten by U K Insurance Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Citroën U.K. Limited (trading as DS Automobiles) is acting as a credit broker and is not a lender. To finance your purchase we will only introduce you to PSA Finance UK Ltd, the exclusive provider of DS SimplyDrive.

i. Motability 
People in receipt of the following allowances are eligible to lease a car through the Motability Scheme: 


Higher Rate Mobility Component (HRMC) of the Disability Living Allowance (DLA), the Enhanced Rate of the Mobility Component (ERMC) of Personal Independence Payment (PIP) and Armed Forces Independence Payment. 

       
War Pensioners’ Mobility Supplement (WPMS).
   Customers are advised to check any specifically required vehicle features with their retailer at the point of application. All vehicles shown are for illustrative purposes only. The lease agreement with Motability Operations Ltd comes with a mileage allowance of 60,000 for three year leases and 100,000 for five year WAV agreements. If you go over this amount, you will be charged 5p for each extra mile. Insurance is included, however, in the event of a claim you will be asked to pay an excess unless a third party is found to be at fault. Full insurance details are included in the Insurance Cover Booklet supplied with the Motability Scheme car. Restrictions and higher excesses are applied to drivers aged under 25, speak to your retailer for more information. As mobility allowance rates differ on the Isle of Man, customers living there may be subject to an additional fee. 

2. Aftersales Offers

a. Servicing & MOT
Offer applicable to retail customers only. All prices inclusive of parts, labour, consumables and VAT.  Prices correct as at January 2018. ‘Originals’ range offer applicable for all DS vehicles from point of registration.  ‘Essentials’ range and servicing offer applicable for DS vehicles 36 months and older from point of registration. For other makes, the offer is applicable for vehicles from point of registration. Exclusions apply to certain manufacturers, models and engine types, ask your retailer for more details. Available at participating DS retailers only. To find the nearest participating retailer use the ‘Find your Dealer’ tool on the Servicing Offers page. We reserve the right to change, amend or withdraw these offers at any time. Cannot be used in conjunction with any other offer. 

36 month+ Servicing and MOT
Price match is not applicable to 36 month+ servicing offers. Not applicable in Channel Islands or Isle of Man. Option to add in MOT test not available in Northern Ireland. Pre-MOT check applicable in Northern Ireland for vehicles 48 months and older.  Servicing and MOT offer includes MOT Test but not any subsequent re-tests. Offer excludes Motorhomes. Available at participating DS retailers only.
   Fixed Prices – 10 most common repairs Applicable to retail customers only. All prices inclusive of parts, labour, consumables and VAT. Not applicable in Channel Islands or Isle of Man. At participating Retailers only.  The ‘Originals’ Range is applicable for all DS vehicles from point of registration. Batteries sold in the ‘Originals’ Range are DS approved parts. The ‘Essentials’ Range is applicable for DS vehicles 36 months and older from point of registration. The ‘Essentials’ Range is applicable to be used on ‘other makes of vehicle’ from point of registration. Exclusions apply to certain manufacturers, models and engine types. Battery prices exclude vehicles fitted with Stop & Start technology.   Price Match Guarantee
If another garage offers a ‘like for like’ price for a repair within a 5 mile radius of the DS Authorised Repairer we will either match the quote or we’ll refund the difference if you find a lower price for a fixed price repair within 7 days. The price match covers the following fixed price repairs: front/rear brake pads, front/rear brake pads and discs, front windscreen wipers, timing belts, clutch and batteries. The customer has to present a quotation from a bona fide competitor within a 5 mile radius of the DS Authorised Repairer. Any claim for a refund must be made within 7 working days. We reserve the right to refuse a claim that cannot be adequately substantiated.  ‘Like for like’ is defined as follows: for the ‘Originals’ range the repair has to be completed utilising DS Original equipment parts. For the ‘Essentials’ range the repair has to be completed utilising parts sourced from an Original equipment manufacturer. DS vehicles only.

b. MOT
Collection and delivery service bookable in advance. Available at participating Retailers only. Available for all DS vehicles. MOT Test offer not available in Northern Ireland. We reserve the right to change, amend or withdraw this offer at any time.  

c. MOT Test Cover
The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability stipulated on in this document. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your DS retailer must support all claims.


This MOT Test Cover does not cover:
The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.
Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.
 


Territorial Limits
Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.
 


How to Claim under your MOT Test Cover
Simply take your vehicle to the nearest or supplying DS Retailer. The retailer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The retailer will be responsible for obtaining prior authorisation from DS Extended Warranty Administration.
 


Claims telephone number: 0800 877 8455.
 
Important: No repair should commence until the DS Extended Warranty Administration Customer Services Department gives authorisation.


DS Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.
* In Northern Ireland your authorised DS repairer will carry out a pre-test MOT Inspection, and will submit your vehicle for the MOT test on your behalf.
Note: Claims must be received by DS Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.
 


Complaints and Arbitration
How to make a complaint: 
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0800 877 8455.
Your statutory rights as a consumer are not affected by the above procedures. To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded.
 


Data Protection Authorisation Statement
In processing and managing this agreement, the Administrator will collect transfer and store the information you have provided in their secure servers based in the United States of America. The Administrator has taken measures to ensure that there is an adequate equivalent level of protection of your information in the U.S.A. in accordance with legislation in the United Kingdom. In compliance with the Data Protection Act 1998, you are entitled to ask us to amend our records about you if they are not correct, and you may request a copy of the information we hold about you by applying to us in writing addressed to: Compliance Officer, Car Care Plan Limited, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire, BD3 7AG or by emailing CCPH_DPA@carcareplan.co.uk. We may charge you the statutory fee of £10 for this service.

3. Used Vehicles

a. Used Vehicles Displayed
Every effort has been made to ensure the accuracy of the information above. However, errors may occur. Check with your local Dealer about items which may affect your decision to purchase. All amounts shown are in pounds and pence 
Please disregard the mileage unless it is verified by an independent mileage search.

MPG figures are achieved under official EU test conditions, intended as a guide for comparative purposes only, and may not reflect actual on-the-road driving conditions.

d. Summer Check 

Offer expires 30 September 2018. At participating Dealers only. Applicable to retail customers only. Applicable on ‘other makes of vehicle’ from point of registration at Dealer discretion. The price of £29.99 (incl. VAT) includes the cost of the 23-point Vehicle Health Check and the Air Conditioning Check and Refresh. If any additional work is required this will be advised and quoted for separately. No additional chargeable work will be undertaken without the express agreement of the customer. DS Automobiles reserve the right to change, amend or withdraw this offer at any time. Cannot be used in conjunction with any other offer. Offer and information correct at time of publication. Subject to availability and participating Dealers’ terms and conditions. 

e. Book Service Online
This online quotation / proposed service is a provisional suggestion based on the information supplied. It will be subject to confirmation by the Retailer upon inspection of the vehicle and a review of its service history. The Retailer will advise you prior to commencing any work if alternative or additional work is required. The Retailer will provide you with a separate quotation and the work will only be undertaken upon your agreement. Any courtesy vehicle and collection & delivery charges are subject to change - your Retailer will confirm with you. Please note, if the vehicle is under manufacturer's warranty the vehicle must be serviced in accordance with the manufacturer's recommendations if the warranty is not to be invalidated.

b. Finance
Elect 3 Personal Contract Purchase
Elect 3 is a finance solution designed to allow you to change your DS every two or three years with monthly payments structured to meet your budget. An initial deposit is paid of between 0% and 40% of the vehicle price, followed by fixed monthly payments over 2 – 4 years. DS Automobiles UK will agree with you an estimated annual mileage band, between 6,000 and 30,000. This will determine the Guaranteed Future Value (GFV) of your vehicle so that at the end of the agreement you just choose one of the following options:

1. Make the optional final payment and become the proud owner of your car

2. Return the car to us with nothing more to pay*

3. Part exchange it for a new DS car, using any equity as a deposit in a new Elect 3 agreement.

*subject to any arrears, damage charges and/or excess mileage charges.

Personal Contract Purchase. Finance subject to status. Guarantees may be required. Over 18s only. Excess mileage charges will apply if you exceed the agreed annual mileage. Excess mileage charges vary depending on vehicle make and model, ask your local dealer or refer to your chosen vehicle’s finance example for more information. Written quotations available on request from PSA Finance UK Ltd, RH1 1QA. To finance your purchase we will only introduce you to PSA Finance UK Ltd. DS Automobiles UK is acting as a credit broker and is not a lender.

c) Part Exchange arrangements

You may use our website to obtain an indicative part exchange valuation of your existing vehicle. You could apply the equity funds towards your deposit for your new vehicle. Please note that there are limitations on the amount you can pay as a deposit towards your new vehicle, which can range from 0 – 40 % of a vehicle’s purchase price. 

The part exchange valuation provided by the DS Automobiles UK Website is indicative of the likely valuation, is not guaranteed, is not binding on DS Automobiles UK or any Dealer and may be subject to change.  The valuation will be finalised by your Dealer when your vehicle is inspected during your appointment with your Dealer.  We or your Dealer may also offer a further contribution towards your existing vehicle. The valuation is valid for the day of inspection only, after which your chosen dealership and DS Automobiles UK reserve the right to offer a different valuation. This may be lower than the valuation previously received. The equity from your existing vehicle payable towards your new vehicle may therefore be different from any initial indicative valuation.

If you part exchange your existing vehicle, we will require proof that you are the only owner of it and an HPI check will be carried out to confirm ownership and history of the vehicle. By part exchanging your vehicle, you represent to us that the vehicle mileage is true and accurate and that the odometer has not been tampered with. Should the results of any checks be unsatisfactory or any representations made by yourself prove to be untrue, we reserve the right to:

a. withdraw any offer made for the vehicle with immediate effect; and/or

b. rescind any contract with immediate effect; and/or

c. where appropriate seek damages

If there is any outstanding finance on your existing vehicle, you will need to ensure that information submitted by you to us relating to your existing finance is accurate and up to date and provide us with all relevant details including the contact details of your existing finance provider. Please note the online valuation will not take into account whether there is any outstanding finance on your existing vehicle, therefore the equity from your existing vehicle payable towards your new vehicle may be different from any initial indicative valuation.

As part of your part exchange, you may be offered the option to receive cashback. Please note there are limitations on the value of the cashback we may offer you. If circumstances change and/or the valuation of your vehicle changes, for any reason whatsoever, the amount of and/or your eligibility for cashback may change.

d) DS Certified Approved Used
The DS Certified Approved Used scheme ensures that you can select a vehicle with a genuine history. They are prepared to the highest standards by trained Dealer staff and their histories are independently validated by Trading Standards approved agencies.

Benefits provided by the DS Certified Approved Used scheme: 

• DS vehicles up to 7 years/100,000miles
• History of ownership check incorporating mileage, insurance history, theft and outstanding finance
• Extensive 120 point pre-delivery inspection
• Minimum 12 months' DS warranty*
• Minimum 12 months UK and European DS Assistance**
• 30 day/1,000 miles fault based exchange programme
• MOT Test Cover

*For vehicles up to 4years/50,000 miles at the time of purchase, you will receive a minimum of 2 years DS Warranty. For vehicles over 4years/50,000 miles and up 7years/100,000 miles at time of purchase, you will receive 12 months DS Warranty. For full details of the level of cover provided please speak to your DS Certified Approved Used Dealer

**For vehicles up to 4years/50,000 miles at the time of purchase, you will receive a minimum of 2 years DS Assistance. For vehicles over 4years/50,000 miles and up 7years/100,000 miles at time of purchase, you will receive 12 months DS Assistance. Please speak to your DS Certified Approved Used Dealer for details.

e. 30-day Exchange Programme 
1. Subject to the following terms, any DS Certified approved Used Vehicle purchased from a DS Automobiles UK franchise Dealership of DS Certified Used status, that develops a fault within 30-days of the delivery date, and the fault cannot be rectified may be exchanged for another DS Certified Approved Used Vehicle (the Replacement Vehicle), at the same Dealership, provided that;

a) the fault is mechanical or a defect in materials or workmanship on the vehicle and such a fault is apparent to the Dealership (acting reasonably);

b) the DS Certified Approved Used Vehicle is returned to the supplying Dealership within 30-days of the delivery date;

c) that the dealership is satisfied that the Customer is a private purchaser (and not a trade purchaser or otherwise);

d) the DS Certified Approved Used Vehicle has covered no more than 1,000 miles since delivery to the Customer;

e) the Dealership is satisfied that the DS Used Vehicle is in the same condition as it was at the time of delivery to the Customer, save for the presence of the fault and fair wear and tear, and for the avoidance of doubt the vehicle shall not have been involved in any accident or damaged in any way.

f) the Dealership is satisfied that the Customer owns the DS Certified Approved Used Vehicle and is fully entitled to exchange it under this agreement

2. The Customer may choose for exchange any DS Certified Approved Used vehicle available for sale at the DS Certified Approved Used Dealership, provided that:

a) It is of an equal or higher price to the original DS Certified Approved Used Vehicle, and

b) It is readily available from the same DS Certified Used Dealerships stock

3. Before any exchange is effected under this agreement, the Customer shall be responsible for making all the necessary arrangements relating to terminating, taking out or otherwise dealing with the financial arrangements for the purchase of the original DS Certified Used Vehicle. Any exchange shall be subject to the Dealership being satisfied with such arrangements. In particular, if the original DS Certified Used Vehicle is subject to a Finance Agreement, a new Finance Agreement of the same type must be completed, and the relevant deposits paid by the customer.

4. Where the Customer wishes to exchange a DS Certified Used Vehicle for a Replacement Vehicle with a higher price, the exchange will not take place until the Customer has paid the Dealership the price difference. 

5. The Customer will be solely responsible for any additional costs incurred in the exchange for licensing or insurance. Any such costs must be paid for in full prior to completion of the exchange.

6. This Agreement only applies to the DS Certified Used Vehicle detailed above. Only one exchange within the 30-day period will be permitted, and this Agreement shall not apply to any Replacement Vehicle.

7. This Agreement does not affect any of the Customer’s statutory rights.

f. MOT Test Cover
The MOT Test Cover is in addition to your legal rights, and does not affect your statutory rights as a consumer. There must be a minimum of 3 months before your MOT test is due. Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay charges if such dismantling proves that the failure is not covered by the MOT Test Cover. If any claim is fraudulent in any respect all benefits under this MOT Test Cover will be forfeited. The reimbursement for any claim under this MOT Test Cover shall not exceed the manufacturer’s list prices for parts and labour costs necessarily incurred in repair of covered components up to the maximum claim liability of £750. The Administrator shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the terms and conditions in this MOT Test Cover, unless such statement or representation is supported in writing by the Company on their behalf. A VAT receipted invoice from your DS dealer must support all claims.


This MOT Test Cover does not cover:
The cost of the MOT test or re-test. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed. Any component covered by any other existing warranties or insurances. Any loss to the MOT Cover Holder in excess of the maximum claim liability. Liability which attaches by virtue of an agreement but which would not have attached in the absence of the said agreement.

Any liability for death, bodily injury, or damage to other property or any consequential loss of whatsoever nature arising directly or indirectly from the claim or event giving rise to a claim under this MOT Test Cover.

Territorial Limits
Cover under this MOT Test Cover may only be granted to individuals residing, or corporate bodies registered in the United Kingdom.

How to Claim under your MOT Test Cover
Simply take your vehicle to the nearest or supplying DS Automobiles UK dealer. The dealer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the “notification of refusal to issue a MOT Certificate” (VT30), are covered by this MOT Test Cover. The dealer will be responsible for obtaining prior authorisation from DS Extended Warranty Administration.

Claims telephone number: 0844 573 8191^

Important: No repair should commence until the DS Certified Extended Warranty Administration Customer Services Department gives authorisation.

DS Certified Extended Warranty Administration reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before commencement of any repairs. It shall be clearly understood and agreed that in the event of any dispute arising as to the extent of the liability, the decision of the assessor shall be final and binding on both the Administrator and the MOT Cover Holder.

In Northern Ireland your authorised DS repairer will carry out a pre-test MOT Inspection, and will submit your vehicle for the MOT test on your behalf.

Note: Claims must be received by DS Certified Extended Warranty Administration within 30 days of the date of completion of the repairs, otherwise they cannot be accepted. Claims received beyond this date will be subject to review in terms of the reason for delay and it will be at the Administrator’s discretion to accept such claims.

Complaints and Arbitration
How to make a complaint: 
We hope that you will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the Administrator on 0844 573 8191^, or in writing to: The Customer Services Manager, DS Automobiles UK Extended Warranty Administration, Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG.

Your statutory rights as a consumer are not affected by the above procedures. ^To maintain the highest quality of service and for staff training purposes, telephone calls will be monitored and/or recorded. All calls are charged at standard network rate.

g. Used Vehicle Warranty
The Approved Used Vehicle Warranty covers most components for mechanical and electrical failure with the EXCEPTION of the following items: 

• Ancillary drive belts • Brake and clutch frictional material • A Bulbs and fuses (LED lamps are covered providing at least 50% of the lighting has failed) • Batteries • Wheels and tyres (including balancing and alignment) • Wiper blades • Water ingress including damage to covered components caused by water • Electrical software update or reprogramming unless required due to the failure of a covered part • The gradual reduction in operating performance (wear and tear) consistent with the age and mileage of the covered vehicle • Recharging of the air conditioning unit (unless required as part of a valid repair) • All serviceable items • Trim and bodywork including but not limited to: - Interior trim - Exterior trim including hinges and door check straps - Glass (heater elements are covered) - Seat covers and cushions - Paintwork 

VEHICLE ELIGIBILITY
DS vehicles under 7 years old and with less than 100,000 miles on the odometer qualify for a DS Certified Approved Used Vehicle Warranty, provided that the vehicle is not: 

• A commercial vehicle of more than 3,500 kg gross vehicle weight; • A non-European import; • Subject to any Motorhome and/or horsebox conversions; • Used as a taxi, mini cab or driving school vehicle; • Used for hire and reward; • Used for delivery or as a courier; • Used as a short term hire or daily rental; • Driven in a competitive motoring event; • Used for public services including police, ambulance, fire service or military service; and/or • A vehicle with an engine size greater than 3,500cc. 

h. 24 hour 7 days DS Assistance
Roadside assistance is included with DS vehicles up to 7yrs old / 100,000 miles Cover includes: • Home Start • Roadside Assistance • Recovery • Onward Travel • Assistance in Europe Assistance Plus

Assistance Plus is included with your DS Assistance Package. This product covers the vehicle for the provision of roadside assistance or recovery in the event of a non-vehicle fault incident. 

Cover includes: 
• The use of incorrect, or the lack of fuel; • Wheel changes, punctured tyres; • Instances where keys have been locked inside the vehicle, lost or stolen; and • Incidents involving trailers and caravans.

I. Data Protection
a. By accessing and browsing these sites, you agree to be bound by these terms and conditions, and you acknowledge and agree that we may process your personal data in accordance with these Terms and our Privacy and Cookies Policies which can also be found on this Website. Please ensure that you have read our Privacy and Cookies Policies before proceeding.

b. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to these sites and any transmission is at your own risk. Once we have received your personal data, we put in place reasonable and appropriate controls to ensure that it remains secure against accidental or unlawful destruction, loss, alteration, or unauthorised access. 

c. These sites may contain links to other websites run by other organisations. This policy does not apply to those other websites‚ so we encourage you to read their privacy statements. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links that we provide. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website

d. Our privacy policy explains how we use your personal data. It sets out [the types of personal data we collect], the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your personal data and your rights.

e. Our cookies policy explains how we use cookies and similar technologies on these sites. It sets out the different types of cookies we use, the purpose for which we use them, when we may place cookies on your computer, device or browser, and how to choose to manage or remove them if you wish to do so.     

 

These terms and conditions may be amended at any time without prior notice by us.