Urea tank warranty extension (AdBlue)
The satisfaction of our customers is among DS Automobiles key priorities.
Stellantis is extending coverage for certain vehicles with Euro 6 diesel engines and SCR technology that experienced issues with their urea tank.
This complex issue has been monitored and investigated, according to DS Automobiles standard policies and improvements have been done at plant for newer vehicles.
This voluntary coverage offers benefits beyond warranty requirements for vehicles manufactured between January 2014 and August 2020 up to 8 years or 130,000 miles whichever happens first.
•For vehicles under 5 years old and up to 94,000 miles, Stellantis will cover 100% of costs for parts.
•For vehicles 5 to 8 years old, Stellantis will cover 30% to 90% of costs for parts, depending on the respective mileage.
•Stellantis also supports labour costs up to £26.
These conditions are valid until August 2028.
To benefit from this policy, customers who already had repairs done at authorised dealers from 2021 and received previous coverage (sometimes less comprehensive that the current ones described above) can apply for additional support on top what was already provided, here.
To be eligible to request additional support via the online portal all the following criteria have to be met:
- You are the vehicle owner.
- Your vehicle was manufactured between January 2014 and August 2020.
- Your vehicle has been maintained in line with the servicing and maintenance schedule of the manufacturer.
- The repair was done by an authorised Retailer within the Stellantis network after Jan 1st, 2021 and before December 2023.
- You have already received a contribution based on a historic coverage relevant to the urea tank.
If those criteria are met, the coverage then depends on the age and mileage of the car at the moment the incident occurred – as indicated above. The full policy including the needed conditions can be found here.
For any new support requests (not previously submitted), the coverage applies automatically at authorised dealers, if your support request is accepted under the criteria.
To submit your support request, please access the customer support portal here.
If you have any questions, don’t hesitate to contact your preferred DS Automobile Retailer or our Customer Service Team on 0800 996 1953.